If you’ve forgotten your password to log in, simply go to this link, click on “Retrieve Password” and enter your password associated to your account. Click “Retrieve”. Password reset instructions will be emailed to you. (Please check your Spam/Junk folders.)
ISSUES WATCHING LESSONS
Before opening a support ticket please use our live Diagnostic Assistant to analyze your computer or mobile device. View the System Requirements and recommended settings for both desktop computers and mobile devices.
If you have run the Diagnostic Assistant and still need support please complete the information below and a support staff member will contact you to resolve your issue.
FOR URGENT ISSUES
If your issue is urgent, please contact the Lightspeed VT Support Department at :
Client Care Team 1-800-439-5788
5am to 5pm Pacific Time
Send an email to firstname.lastname@example.org and they will get back to you ASAP.